Support
RFID reader support: setup, datasheets and UHF SDK
Quick-start notes for each interface, troubleshooting help and documentation on request. Send integration questions with the form below.
Quick start by interface
USB keyboard-emulation readers
Plug in, open Notepad or Excel, click where the number should go and present a card. The number is typed followed by Enter. No driver is needed on Windows, Linux or Android (via OTG).
Full guide →RS232 / RS485 serial readers
Set your COM port to the reader’s baud rate (9600 bps by default on the desktop serial models, documented as 8-N-1 on the 13.56 MHz models) and parse the frame documented in the product manual.
Full guide →Wiegand readers
Connect power, ground, D0 and D1 to the controller, share a common ground, and set the controller to the same format (26 or 34 bit) as the reader.
Full guide →USB-C readers on Android
The phone must support USB OTG. Plug the reader in, open any app with a text field and present the card — the number is typed like a keyboard.
Full guide →Frequently asked questions
Where can I get the SDK for the UHF long-range readers?
The UHF integrated readers come with an SDK and demo software with sample code for C#, VC, VB, Java and Delphi. Request it with the form on this page and tell us your model and development language.
My reader shows a different number from the card print. Is it faulty?
Usually not. In most cases the reader and the print are showing the same ID in different formats (decimal, hex or Wiegand). Use our card number converter to compare, and ask us to configure the reader for the format you need.
Can I get a datasheet for a model?
Yes. Every product page has a Datasheet (PDF) download with the full specification. For user manuals, setup tools and the UHF reader SDK, use the form on this page.
The reader beeps but nothing appears on screen.
Check that the cursor is in a text field of the active window, that the keyboard layout matches the reader configuration, and that no other software is capturing the input. The troubleshooting guide lists ten checks in order.